STAYBUY POLICIES


Refunds And Return Policy

1. Buyer may only apply for the refund and or return of the Item in the following circumstances:
a. Items ordered are out of stock and payment has been made.
b. Items is having defect and we have no stock to replace for you.
c. Item was defective and or damaged on delivery.
d. Seller has delivered an Item that does not match the agreed
specification (e.g. Expired date less than 3 month, wrong size, colour, etc.) to Buyer.

2. All items are solely first come first serve basis. Full payment must be made upon placing order.

3.EXCHANGE of DEFECTED goods can ONLY be done if buyer reports the issue to us within 48 hours upon receive of the items.

4. Full Refund Buyer that choosing the online banking method (through our payment gateway iPay88 ), we will notify our payment gateway service provider to cancel the relevant transaction. For other payment methods, Buyer will need to provide the bank details to us.There is estimated of 7 to 14 working days for the refund process.

Privacy Policy

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy.

We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the site and browse without having to provide personal details.

During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at staybuy168@gmail.com

Alternatively you may call us on 03-80765688 – this telephone number will be open to receive calls between 10am to 6pm (Monday to Friday).

Collection of Personal Information

Staybuy.com.my does not sell, share or trade customer personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group for internal use only.

When you create a staybuy.com.my account the personal information we collect may include yours:

 

Name

Delivery Address

Email Address

Telephone Number

Mobile Number

The personal information we collect from you will be used in some or all of the following ways:

To deliver the products you have purchased from staybuy.com.my

To update you on the delivery of the product and for customer support purposes.

To provide you with relevant product information.

To process your orders and to provide you with the services and information offered through our website and which you request.

Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier).

When you register as a user on staybuy.com.my website, we will also use your personal information to send you marketing and/or promotional materials from time to time.

You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us.

However, you may access this information by logging into your account on the Site.

Here you can view the details of your orders that have been completed,

those which are open and those which are shortly to be dispatched and administer your address details,

bank details and any newsletter to which you may have subscribed.

You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties.

We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on staybuy.com.my website.

Security of Your Personal Information

Staybuy.com.my ensures that all information collected will be safely and securely stored. We protect your personal information by:

Restricting access to personal information.

Maintaining technology products to prevent unauthorized computer access.

Securely destroying your personal information when it’s no longer needed for our record retention purposes.

Collection of Computer Data

When you visit staybuy.com.my, our company servers will automatically record information that your browser sends whenever you visit a website.

This data may include:

Your computer’s IP address

Browser type

Webpage you were visiting before you came to our site

The pages with in staybuy.com.my you visit

The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide.

This data will not be used in association with any other personal information.

Changes to the Privacy Policy

Staybuy.com.my reserves the right to modify and change the Privacy Statement at any time.

Any changes to this policy will be published on our site.